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Ninety-nine times out of a hundred, people don’t criticize themselves for anything, no matter how wrong it may be.Ĭriticism is futile because it puts us on the defensive and usually makes us strive to justify ourselves. How to Win Friends and Influence People Summary Principle 9: Make the other person happy about doing the thing you suggestĮnter your email below, and I’ll send you a free PDF summary of How to Win Friends and Influence People.Principle 7: Give the other person a fine reputation to live up to.Be “hearty in your approbation and lavish in your praise.” Principle 6: Praise the slightest improvement and praise every improvement.Principle 5: Let the other person save face.Principle 4: Ask questions instead of giving direct orders.Principle 3: Talk about your own mistakes before criticizing the other person.

Principle 2: Call attention to people’s mistakes indirectly.

Principle 1: Begin with praise and honest appreciation.

Part 4: Be a Leader-How to Change People Without Giving Offense or Rousing Resentment

Principle 10: Appeal to the nobler motives.

Principle 9: Be sympathetic with the other person’s ideas and desires.

Principle 8: Try honestly to see things from the other person’s point of view.

Principle 7: Let the other person feel that the idea is his or hers.

Principle 6: Let the other person do a great deal of the talking.

Principle 5: Get the other person saying, “yes, yes” immediately.

Principle 3: If you are wrong, admit it quickly and emphatically.

Principle 2: Show respect for the other person’s opinions.

Principle 1: The only way to get the best of an argument is to avoid it.

Part 3: How to Win People to Your Way of Thinking

Principle 6: Make the other person feel important-and do it sincerely.

Principle 5: Talk in terms of the other person’s interests.

Principle 3: Remember that a person’s name is to that person the sweetest and most important sound in any language.

Principle 1: Become genuinely interested in other people.Principle 3: Arouse in the other person an eager want.Principle 2: Give honest and sincere appreciation.Principle 1: Don’t criticize, condemn or complain.Part 1: Fundamental Techniques in Handling People Rating: 5/5 How to Win Friends and Influence People: The Principles